Complaint Status

Data for the month ending (March '2024')-_

Sr. No
 

Received from
 

Pending at the end of last month
 

Received
 

Total Pending#
 

Pending complaints > 3months
 

Average Resolution time^ (in days)
 

1.

Directly from Investors


0

0

0

0

0

2.

SEBI (SCORE S)


3

2

0

0

2

3.
 

Other Sources (if any)

0

5

1

0

8


Grand Total

3

7

1

0

5


^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Trend of monthly disposal of complaints

Sr. No

Month

Carried forward from previous month
 

Received

Resolved*

Pending#

1.

April-2023

5

7

9

3

2.

May-2023

3

3

6

0

3.
 

June-2023

0

7


5

2

4.

July-2023

2

5

7

0

5.
 

August-2023

0

5

4

1

6.
 

September-2023

1

3

4

0

7.
 

October-2023

0

5

4

1

8.
 

November-2023

1

4

5

0

9.
 

December-2023

0

7

4

3

10

January-2024

3

6

6

3


11

February-2024

3

12

12

3

12

March-2024

3

7

9

1

Grand Total

21

71

75


17

*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.

Trend of annual disposal of complaints

Sr. No

Month

Carried forward from previous year
 

Received

Resolved*

Pending#

1.

2022-2023

0

112

107

5

2.

2023-2024

5

71

75

1

Grand Total

5


183

182



6


*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.

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